Terms and Conditions — Fluento
Effective Date: 17 August 2026
Last Updated: 17 August 2026
Developer: NanoSmartX Technologies Pvt Ltd
Contact: contactus@nanosmartx.com
Website: https://nanosmartx.com
1. Acceptance of Terms
These Terms and Conditions (“Terms”) govern your access to and use of the Fluento mobile application (“App”) developed and operated by NanoSmartX Technologies Pvt Ltd (“Company”, “we”, “us”, “our”), a company incorporated under the laws of India.
By downloading, installing, or using the App, you confirm that you:
- Are at least 13 years of age;
- Have read, understood, and agree to be bound by these Terms;
- Agree to our Privacy Policy, which is incorporated into these Terms by reference.
If you do not agree to these Terms, you must not install or use the App.
2. About the App
Fluento is an AI-powered English language learning application that provides:
- Real-time voice conversation practice with an AI tutor;
- Speaking fluency assessment and scoring;
- Role-play practice sessions and vocabulary building;
- Daily challenges and progress tracking;
- Subscription-based access to premium features.
The App is available on Android and iOS platforms.
3. Account Registration & Security
3.1 Registration
To use the App, you must register using a valid mobile phone number or email address and verify your identity via a One-Time Password (OTP). You agree to provide accurate and current information.
3.2 Account Security
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at contactus@nanosmartx.com if you suspect any unauthorised access to your account.
3.3 One Account Per User
Each user may maintain only one active account. Creating multiple accounts to circumvent subscription limits, trials, or suspensions is prohibited.
3.4 Account Termination
We reserve the right to suspend or permanently terminate your account if we determine, at our sole discretion, that you have violated these Terms.
4. Subscriptions & Payments
4.1 Subscription Plans
Fluento offers paid subscription plans that grant access to AI conversation sessions, talk-time minutes, and credits. Details of current plans, pricing, and features are available within the App.
4.2 Billing
All purchases are processed through Google Play (Android) or Apple App Store (iOS). Payment is charged to your store account at the time of purchase confirmation. By completing a purchase, you agree to the payment terms of the respective platform.
4.3 Talk-Time & Credits
- Talk-time minutes are consumed during active AI voice conversation sessions.
- Credits are consumed per session or per feature as described in the App.
- Usage is tracked in real time. Sessions are automatically terminated when your balance is exhausted.
- Unused talk-time and credits carry over when you upgrade to a higher plan within the validity period, subject to the carry-over limits specified at the time of upgrade.
4.4 Subscription Renewals
Unless you cancel before the renewal date, your subscription will automatically renew at the end of each billing period at the then-current price. You can manage or cancel your subscription through your Google Play or Apple App Store account settings.
4.5 Refunds
All purchases are subject to the refund policy of Google Play or Apple App Store. We do not independently process refunds for in-app purchases. If you believe you are entitled to a refund, please contact the respective platform’s support. In cases of technical failure directly attributable to our platform (e.g. a session was billed but never started due to a server error), please contact us at contactus@nanosmartx.com and we will review the case.
4.6 Price Changes
We reserve the right to change subscription prices. We will give reasonable notice of any price changes within the App or by email. Continued use after the change takes effect constitutes acceptance of the new price.
5. Acceptable Use Policy
5.1 Permitted Use
You may use the App solely for your personal, non-commercial English language learning purposes.
5.2 Prohibited Conduct
You agree that you will NOT:
- Use the App for any unlawful purpose or in violation of any applicable law or regulation;
- Attempt to gain unauthorised access to the App, its servers, or any connected systems;
- Reverse engineer, decompile, disassemble, or attempt to extract the source code of the App;
- Use automated bots, scripts, or tools to access or interact with the App;
- Share, resell, or sublicense your account or subscription to any third party;
- Upload, transmit, or generate content that is abusive, hateful, defamatory, obscene, or otherwise objectionable during AI conversation sessions;
- Attempt to manipulate session timing, usage logs, or billing records to obtain credits or talk-time fraudulently;
- Interfere with or disrupt the App or the servers and networks connected to the App;
- Use the App in any manner that could damage, disable, overburden, or impair the service;
- Circumvent rate limits, OTP verification, or any security feature of the App.
5.3 AI Conversation Guidelines
The AI tutor in Fluento is designed for English language practice. You agree to use voice sessions for their intended educational purpose. Sessions that contain harmful, offensive, or illegal content may result in immediate session termination and account suspension.
6. Intellectual Property
6.1 Our Content
All content within the App — including but not limited to the Fluento name, logo, UI design, AI conversation prompts, assessment frameworks, role-play scenarios, vocabulary sets, and software code — is the exclusive intellectual property of NanoSmartX Technologies Pvt Ltd and is protected by applicable copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the App solely for your personal learning purposes.
6.2 Your Content
Any voice input, text, or feedback you provide during use of the App (“User Content”) remains yours. By using the App, you grant us a limited, worldwide, royalty-free licence to process, store, and use your User Content solely to provide and improve the service (e.g. to generate assessment scores and save conversation logs for your reference). We do not claim ownership of your User Content.
6.3 Feedback
If you submit feedback, suggestions, or ideas about the App, you agree that we may use such feedback without any obligation to compensate you or keep it confidential.
7. AI-Generated Content Disclaimer
The App uses artificial intelligence to conduct conversations, provide fluency assessments, and generate feedback. You acknowledge that:
- AI-generated responses and assessments are for educational and informational purposes only;
- AI assessments are not a substitute for evaluation by a qualified human language instructor or examiner;
- We do not guarantee the accuracy, completeness, or fitness of AI-generated content for any specific purpose;
- AI responses may occasionally be incorrect, incomplete, or inconsistent — this is inherent to the technology.
8. Service Availability & Modifications
8.1 Availability
We aim to provide uninterrupted service but do not guarantee 100% uptime. The App may be temporarily unavailable due to scheduled maintenance, infrastructure issues, or events beyond our control.
8.2 Modifications
We reserve the right to modify, suspend, or discontinue any feature of the App at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the service.
8.3 Session Interruption Protection
The App implements automatic session termination when connectivity is lost or when you background the App during an active session, to protect your usage credits. In the event of a confirmed technical error on our side that resulted in incorrect billing, please contact us for a review.
9. Third-Party Services
The App integrates with the following third-party services to deliver its functionality:
| Service | Provider | Purpose |
|---|---|---|
| Azure OpenAI / Cognitive Services | Microsoft Corporation | AI voice conversation processing |
| Azure Table Storage / App Service | Microsoft Corporation | Data storage and app hosting |
| Azure SignalR | Microsoft Corporation | Real-time voice session connectivity |
| Azure Notification Hubs | Microsoft Corporation | Push notification delivery |
| Firebase Cloud Messaging | Google LLC | Push notification delivery on Android |
| Google Play Billing | Google LLC | In-app purchase processing |
| Apple App Store | Apple Inc. | In-app purchase processing on iOS |
Your use of the App is also subject to the terms and privacy policies of these third-party providers. We are not responsible for the practices of these providers.
10. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the App is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, or non-infringement;
- Warranty that the App will be error-free, uninterrupted, or free of viruses or other harmful components;
- Warranty that AI assessments will meet any specific standard of accuracy or professional qualification.
11. Limitation of Liability
To the maximum extent permitted by applicable law, NanoSmartX Technologies Pvt Ltd, its directors, employees, and affiliates shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages;
- Loss of data, revenue, profits, or goodwill;
- Damages arising from your reliance on AI-generated content or assessments;
- Service interruptions, delays, or errors beyond our reasonable control.
Where liability cannot be excluded by law, our total aggregate liability to you shall not exceed the amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim.
12. Indemnification
You agree to indemnify, defend, and hold harmless NanoSmartX Technologies Pvt Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
- Your use or misuse of the App;
- Your violation of these Terms;
- Your violation of any applicable law or the rights of any third party.
13. Privacy
Your use of the App is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using the App, you consent to the data practices described in the Privacy Policy.
14. Updates to the App
We may release updates to the App from time to time to add new features, fix bugs, or improve security. We may require you to install updates to continue using the App. If your installed version falls below the minimum supported version, the App will prompt you to update before proceeding.
15. Termination
15.1 By You
You may stop using the App and delete it at any time. If you wish to delete your account and associated data, contact us at contactus@nanosmartx.com.
15.2 By Us
We may suspend or terminate your access to the App immediately, without prior notice or liability, if you breach these Terms or if we are required to do so by law. Upon termination, your right to use the App ceases immediately. Subscription fees already paid are non-refundable except as required by applicable law or the platform’s refund policy.
16. Governing Law & Dispute Resolution
16.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
16.2 Dispute Resolution
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the App, the parties shall first attempt to resolve the matter amicably through direct negotiation. If the dispute is not resolved within 30 days, it shall be subject to the exclusive jurisdiction of the courts located in India.
16.3 Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Protection Act, 2019 (India) or other applicable consumer protection legislation.
17. Grievance Redressal
In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
Grievance Officer
NanoSmartX Technologies Pvt Ltd
Email: contactus@nanosmartx.com
Website: https://nanosmartx.com
Response time: within 30 days of receipt of complaint
18. Changes to These Terms
We may update these Terms from time to time. When we make material changes:
- The “Last Updated” date at the top will be revised;
- We will notify you via a push notification or in-app alert;
- Continued use of the App after the revised Terms are posted constitutes your acceptance of the new Terms.
We encourage you to review these Terms periodically.
19. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and NanoSmartX Technologies Pvt Ltd with respect to your use of the App and supersede all prior agreements, understandings, or representations relating to the same subject matter.
21. Contact Us
For any questions, concerns, or complaints regarding these Terms:
NanoSmartX Technologies Pvt Ltd
Email: contactus@nanosmartx.com
Website: https://nanosmartx.com
These Terms and Conditions were prepared in accordance with the Information Technology Act, 2000, the IT (Amendment) Act, 2008, the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023 (India).